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Social Media Campaign Results Don’t Happen Overnight

posted June 18th, 2012 & filed under marketing/advertising, Serious Stuff, social networking, technology

I had an interesting conversation with a client today which made me think about a false notion within Social Media marketing. There’s a misconception out there that Social Media results happen instantaneously. The press is constantly focusing on overnight success stories, from viral campaigns to multi-million dollar advertising onslaughts.

Yes, overnight low budget viral videos do happen but they’re usually flukes, and so far no one’s developed a perfect recipe for them. It takes solid creative ideas, discipline, and trial and error to get proper results. The quantity of content distributed is also extremely important these days. If you can’t commit to making at least 100 videos for your brand, than don’t even get started; it really takes that type of dedication to build an engaged audience.

Any successful brand out there goes through years of trials and experimentation before succeeding – the creators behind Angry Birds are the perfect example. It took them 10 years to achieve their “overnight success” and very often that part of the story doesn’t get mentioned. Who wants to read about that aspect of their development; it’s usually depressing and makes the end goal feel unattainable.

So how can we be more reasonable with our expectations and still stick to a Social Media diet?

First – Social Media works – it’s been proven again and again – it just takes persistence and consistency. The rapper Lil B posted new videos every week for a year before making it big, and you’ll see the most successful campaigns put in a similar effort. Here are a few rules I stick by when consulting on a Social Media campaign.

1) Set Your Goals – With all my clients I set specific goals so we can have benchmarks – levels of interaction, traffic spikes, acquisition goals etc… Having clear goals helps monitor progress; it’s one of the most important steps that’s often overlooked. If you don’t know what to expect by the finish line, of course you’ll run out of juice.

2) Don’t get disappointed until you’ve hit the 3 month mark – Like any diet, set a Social Media routine and stick to it for 3 consecutive months. You’ll see the results, but if you don’t, you probably need to re-think your strategy.  Remember, original content is always key – what is it about you that separates yourself from the online clutter?  Is it a streamed debate show? Riveting controversial content?  Get your audience excited about what only you can offer.

3) Focus on Acquisitions – If you’re just starting out in the Social Media game – focus on getting your community involved. Think of where your audience might be, start conversations with them, and get them to really understand what your brand is all about.

4) Focus on Content – Create original content – if you wrote a book, is there a way you can piece it out and reveal one quote from the book each day? Get your original content out there in an interesting and innovative format.

5) Amplify – Once you’ve created your content amplify it – go to as many mediums and platforms as possible to get your audience to talk about it.

Moral of the story: Don’t get disappointed if you haven’t achieved 4,000 fans after three months – that’s normal. Focus on having a loyal audience who cares what your brand is about and the rest will happen organically. Be patient and don’t lose faith. Happy Tweeting.

Television and the Interactive Realm of Social Media

posted April 11th, 2012 & filed under digital trends, marketing/advertising, Miscellaneous, Serious Stuff, social networking

Every aspect of our lives have completely merged with Social Media, including the entertainment we take in and how we interact with it.  Out of all the mediums television has definitely seen the most seamless integration with a huge a presence on Facebook, Twitter, and tons of different websites that solely focus on fan participation.  The viewing experience has taken on a completely new level of interactivity in addition to the benefits of essential marketing and research tools only available on Social Media.

One of the major changes that has come with Social Media integration into television are fully interactive viewing experiences.  There are shows that have premiered in the last few months where Social Media has allowed the viewer to actually become another character on the show.  One of the best examples is the recent NBC reality show Escape Routes.  It’s an Amazing Race style series that pits teams of two against each other in urban locales as they go on scavenger hunts to accomplish different tasks, but the major difference is the viewer at home can help out the teams with their missions in real time, through Social Media as a virtual teammate.  The competitors on the show update their whereabouts and specific tasks while getting assistance online from the viewers at home who become virtual team members and if you’re local enough you can go to the city they’re in and help them out with the tasks, which completely breaks down the wall between a passive audience member and actually becoming an part of the show.

Escape Routes is one of the best examples of a fully interactive and immersive television experience, but lots of producers have integrated Social Media into different facets of their shows.  Watch What Happens Live, a late night talk show on Bravo hosted by reality show dilettante Andy Cohen, takes questions from Facebook and Twitter followers in real time that alter the show’s content and sometimes get a rise out of otherwise stale guests.  Bravo has been one of the early adapters of Social Media presence for their stable of reality show franchises.  They encourage their most prominent cast members to maintain weekly blogs that expand on each episodes weekly storylines, and they air what they call “Social” editions of some episodes that have pertinent tweets from the cast members commenting on the storylines as the action unfolds on screen.

Beyond integration with Social Media into a show’s actual storyline, producers and creators have turned to Facebook and Twitter as another gauge for a show’s success.  Before the Internet one of the only ways for a network to grasp the popularity of a show was through Nielson boxes, which are doled out to a mix of different demographics to get a numerical gauge of actual viewership.  Social Media hasn’t made Nielson numbers irrelevant, (they’re still the main way that advertising revenue is determined for networks), but Social Media has become a different type of barometer that can sometimes even save a low rated show from cancellation.  One of the best examples is the cult favorite absurdist NBC sitcom Community.  Even though it was shelved midway though it’s third season, the outpouring of support from its dedicated and mostly younger fanbase was enough for the network to let it finish out the last 12 episodes of its season and then make a final decision after that.

Series creator Dan Harmon attributed this turnaround to a new television audience that does most of their viewing online in unmeasured venues outside of the Nielson system.  In an interview with The New York Times Mr. Harmon said, “The most coveted demographic, and most coveted of that demographic, these very smart, upwardly mobile, college-age kids just don’t watch TV anymore.”  Social Media has become such a huge factor in not only changing the television experience, but also as marketing research for show developers and networks who can get tangible real world opinions from their actual audience instead of the sometimes unrealistic Nielson numbers.  The Internet has completely reshaped the entire entertainment industry, and especially television has gone through a complete transformation in every venue, from the couch, to the computer screen, to the boardroom.

Resources:

Escape Routes

http://www.escaperoutes.com/welcome

http://www.nbc.com/escape-routes/

http://thefutoncritic.com/news/2012/03/07/ford-teams-up-with-nbc-and-emmy-award-winning-reality-producer-for-prime-time-tv-reality-show-escape-routes-436412/20120308ford01/

Bravo

http://www.bravotv.com/

http://www.bravotv.com/watch-what-happens-live

http://www.bravotv.com/blogs

http://www.bravotv.com/blogs/the-dish/get-social-with-the-real-housewives-of-atlanta-tonight

https://twitter.com/#!/BRAVOANDY

Community

http://www.nbc.com/community/

The New York Times

http://www.nytimes.com/2012/03/13/arts/television/nbc-brings-community-back-to-its-passionate-fan-base.html?pagewanted=all

Why is The Hunger Games Not So Hot Abroad?

posted April 6th, 2012 & filed under marketing/advertising, Serious Stuff, social networking

With the amount of publicity The Hunger Games has been getting in the US and its record breaking box office numbers, I was naturally curious to see if it was getting the same reaction across the world.  Even though I haven’t seen the movie, Rolling Stone and other respected publications have been giving it extremely good reviews. The Hunger Games also had a huge marketing push localizing its content across different regions including

1) Region specific Facebook pages and a Facebook game

http://www.facebook.com/thehungergamesmovie/app_234281223336412

2) Region specific Twitter accounts

3) Region specific Tumblr pages

http://hungergamessingapore.tumblr.com/

http://hungergamesphils.tumblr.com/

http://hungergamesthai.tumblr.com/

On the other hand, the new blockbuster Wrath of the Titans doesn’t have a Twitter account, and only utilized region specific Facebook pages and a Facebook game, which actually ended up being a pretty smart move considering the Facebook adoption has been much more successful abroad than the Twitter campaigns.  Beyond the box office totals that show how much more weight Wrath of the Titans has overseas, the Google Search Volume Index numbers were also much stronger last week vs The Hunger Games in regions like Singapore, Philippines, Malaysia, India, Greece, Thailand, and Romania.

So why did The Hunger Games flop abroad when they clearly had a stronger and more viral marketing campaign than Wrath of Titans?

Could it have been the cast? I’ve read numerous blogs that were dissatisfied with the lack of ethnic casting and the fact there were no Asians or Latinos in significant roles.  Maybe it was the storyline? Many blogs were critical that the plot of The Hunger Games was a little too similar to the 2000 Japanese cult favorite film Battle Royale, where a former high school teacher at the behest of the Japanese government kidnaps his former ninth grade class and forces them to kill each other on a remote island until only one is left standing.  Oddly enough the Wrath of the Titans storyline is nowhere as sophisticated and has received overwhelmingly horrible reviews.  Let’s face it – the world loves American films for their action packed special effects, and maybe not so much for our derivative storylines.

There’s also the fact that very often a film as distinctive as The Hunger Games doesn’t always correspond well on a cultural level in other countries.  There are tons of films that are blockbusters in the region they’re conceived in but when they come to the states it’s hard for them to match that success, and frequently they’ll even do poorly outside of their own country.

So much of what makes The Hunger Games a hit in America might actually be the same thing that’s inhibiting its success across the pond.  A lot of the plot deals with a futuristic, post-apocalyptic version of North America in the context of a reality show satire that might be hard for foreign markets to fully immerse themselves in without a prior understanding of current American entertainment and political culture.

It’s also based on a series of novels that been criticized for their simplistic writing style that are teen-centric in their focus and reference points.  It might be possible too that the foreign mainstream markets have a different palette that this film underwhelms.  Certain regions might not have the best grasp of the English language, so some intricacies of the storyline that are lost in translation could potentially make for a less enjoyable film.  It’s hard enough predicting a successful film in one country, and being able to create something with equal popularity around the globe becomes another feat entirely.

Resources:

Global Box Office numbers

http://boxofficemojo.com/intl/

http://www.hollywoodreporter.com/news/foreign-box-office-hunger-games-wrath-titans-dr-seuss-lorax-306653

Hunger Games Promotional Pages

http://www.thehungergamesmovie.com/

http://www.facebook.com/thehungergamesmovie/app_234281223336412

https://twitter.com/#!/TheHungerGames

https://twitter.com/#!/HungerGamesUK

http://hungergamessingapore.tumblr.com/

http://hungergamesphils.tumblr.com/

http://hungergamesthai.tumblr.com/

Wrath of the Titans Promotional Pages

http://wrathofthetitans.warnerbros.com/index.html

http://apps.facebook.com/wottgame/

Are Human Billboards the Next Big Thing? A look at Italian Vogue’s Haute Mess

posted March 26th, 2012 & filed under marketing/advertising, Serious Stuff, Trends

via Fashionista

There’s been quite a controversy these last two weeks about the recent Vogue Italia “Haute Mess” cover story. The photospread featured flashy clothes and over the top hairdos inspired by urban culture and was criticized for its racist undertones by a myriad of websites and blogs, including Jezebel, Fashionista, and New York Magazine, which also ran an interview allowing editor Franca Sozzani to explain her vantage point and conception behind the photos.

via Fashionista

Beyond the fact that the editorial could definitely be viewed as derogatory, what was really surprising is how Vogue Italia exactly replicated images from various blogs such as No Way Girl and Yum Yucky without giving proper attribution or even referencing them as inspiration.  If you look closely some of the images are nearly IDENTICAL, and basically too similar to have happened by accident.  I understand in the age of the Internet that almost everyone pulls references from various online sources, but creating content that isn’t original and is simply recycled is just wrong, and it only breeds laziness.

Another interesting component in the editorial that peaked my interest was their use of a variety of corporate logos. Some of the women were completely branded and incorporated them into their overall style and aesthetic.   Since 2008 I’ve been following the trend of people using logos as a fashion statement, and I had created a project in which companies could pay for models to be branded in their signature logo and color scheme from head to toe.  I had the idea after seeing a surging trend of tattoo advertising, where individuals would tattoo logos in their bodies as a way to earn money.

via The Next Great Generation

With brands wanting to be more and more a part of our lives, and combined with the massive reality TV phenomenon of the last decade, it won’t be long until “regular” people are paid by brands to advertise their products.  Seeing these over the top “ghetto hairdos” made me wonder how long it’ll take for this trend to actually come full circle. I really think that in the very near future it won’t be surprising if some of the younger demographics start wearing brands for sponsorship value, both as a way to earn money, and possibly for the ironic detachment of embracing corporate interests instead of rejecting them which was the common stance in previous generations.

Here are some other examples of people embracing corporate logos:

This is an interesting blogger who claims he’ll wear your brand for money:

http://vonahn.blogspot.com/2009/02/ill-wear-your-clothes-for-money.html

A woman wearing an all Louis Vuitton suit

http://nowaygirl.com/latest-fashion/everything-louis-vuitton/

The Mike Judge film Idiocracy predicts that people will be sponsored by brands:

http://www.imdb.com/title/tt0387808/

Artist Ryder Ripps and his fascination with the brand Under Armour

http://ryder-ripps.com/UNDER_ARMOUR/

http://www.thecreatorsproject.com/blog/wtfashion-trend-net-artists-wearing-under-armour

References:

Vogue Italia

http://www.vogue.it/en/magazine/cover-story/2012/03/over-the-top

Jezebel

http://jezebel.com/5891683/new-vogue-italia-story-pokes-fun-at-poor-blacks-and-latinas-seems-kinda-racist/gallery/1

http://jezebel.com/5894844/vogue-italia-editor-invites-everyone-who-thought-cover-story-was-racist-to-seek-psychiatric-help

Fashionista

http://fashionista.com/2012/03/vogue-italias-haute-mess-editorial-racist-or-not-the-debate-continues/

New York Magazine

http://nymag.com/daily/fashion/2012/03/franca-sozzani-talks-about-her-haute-mess.html

No Way Girl

http://nowaygirl.com/

Yum Yucky

http://www.yumyucky.com/2011/03/gallery-of-ghetto-fabulous-edible-hair-dos.html

Toilet Paper Entrepreneur

http://www.toiletpaperentrepreneur.com/managing-focus/tattoo-advertising-brands-that-permanently-market-on-your-body/

The Next Great Generation

http://www.thenextgreatgeneration.com/2011/04/would-you-tattoo-your-favorite-brand-on-your-body/

Facebook Stores: Your Very Own Social Media Pop-Up Shop

posted October 18th, 2011 & filed under entrepreneurship, entrepreneurship, marketing/advertising, Serious Stuff, social networking, technology

For a lot of small companies figuring out different ways to get their product out there can become a challenge.  I always recommend that start-up brands and even more established companies should have their own Facebook Store.

Why Facebook retail? Because the statistics are so strong in your favor.  Facebook users spend an average of a half hour DAILY on Facebook. That’s more than any other website, and even more then some other social media platforms combined.  It only makes sense to have your product accessible from where your potential customers spend most of their time.

You could even consider a Facebook store as your very own pop-up shop. It’ll becomes just another outlet to get people aware of your brand and eventually to buy your product.  Another thing to keep in mind is that people are more likely to click on a Facebook link than on an outside link, and a Facebook store gives them the ease of being able to shop right from where they spend most of their time online.

Here are some great apps you can use for you template Facebook Store:

STOREFRONT: http://storefrontsocial.com;

http://www.facebook.com/ShopTabApp

SAM / Social Application Marketing;

http://www.wildfireapp.com/

http://www.snapengage.com/

Social Media & Separating Yourself From the Pack

posted September 27th, 2011 & filed under marketing/advertising, Serious Stuff, social networking, technology, tips

As a digital marketing consultant, I’m fully aware of all the “social media” gurus out there and individuals preaching that “social media” is the holy grail for all of your marketing problems. Truth be told, social media is a great technology that has enabled the democratization of content, and it allows smaller entities to broadcast and rally their communities without having to knock at the doors of “big media”.

Sometimes what they don’t tell you though is advertising, marketing, and PR concepts still apply when using social media.  People don’t just blindly engage with your ideas or concepts, they must be given a reason to care.  Tweeting or incessantly Facebook posting about your brand & not engaging in conversations is still considered spamming.  One of the most important aspects of this two way conversation is you still need to give people a reason to care.

People buy things based on a feeling or on a story.  It’s important to always think about your community and the consumer.  Once you understand what they want & figure out ways to provide it to them your job will become a lot easier.  It’s also important to be original when marketing through social media.  The attention span of Internet users  keeps getting lower and harder to please the more we get bombarded with information left & right.  That’s why it’s so important to consider how your company will get noticed through marketing.  It’s necessary to think about your direct community and exactly how you’ll have an impact.

A great example of this concept I want to share is an article I read about a year ago and I still remember it to this day.  It was about a teen who posted online that he would give people private concerts at their house as he trekked around the US. He would travel to a city and tell people he was in town and they would book him to get serenaded at their homes.  I thought it was such a great concept, especially considering the out of the box method he used to approach marketing a concert in this day and age, when everyone’s Facebook inbox is overloaded with potential events. It even got him enough press to the point of being published in Ad Age.  This is a great example of thinking outside the box and finding ways to separate yourself from your competition.  I would love to hear your thoughts on different ways you can use social media for marketing and promotion.

Trend Report – The New Teen Marketing Gurus

posted September 9th, 2011 & filed under digital trends, marketing/advertising, Serious Stuff

Tweens are becoming the new go-to source for how to market and sell to adults.

It seems our very children are the ones advertisers are seeking out on how to sell us our fancy new “toys”, whether it’s a sleek aerodynamic Detroit built monolith, or a Smartphone.

One industry that’s definitely become prevalent in teens marketing to adults is the fashion industry.  Your teen cousin stuck in small town Missouri might actually know more about the new Balenciaga line then you do, mostly due to immediate access to information from websites and social media platforms.  As we talked about last week, Tavi Gevinson the 15-year-old fashion wunderkind who started the fashion blog The Style Rookie, and now its more lifestyle focused off-shoot Rookie, has become just as important a fixture in the fashion community as the critics who were sitting front row at Galliano’s Saint Martins graduate collection.

In fact, some people even think her opinion is more important.  Last week in her column for V magazine Lady Gaga wrote a mildly scathing critique of New York Times Fashion Editor Cathy Horyn while simultaneously proclaiming Tavi’s “well-written blog is the future of journalism”.  Lady Gaga, who has literally sampled every avant garde designer / collection in the entire canon, feels that someone not even in high school yet has more to teach the world about fashion then someone who’s been professionally writing about it for twenty-five years.  Although Horyn did criticize Versace’s excitement over dressing Gaga, which may be partially the reason Gaga was slightly perturbed, it still goes to show that professional experience doesn’t always equal an astute aesthetic lens.

Even Ralph Lauren is getting in on the kids marketing to adults platform.  This week he staged a fashion show at his Madison Avenue office for his 2011 girls collection and invited the daughters of fashion editors and socialites to model his wares.  It was a definitely a clever move on his part to incorporate the actual kin of the local tastemakers to become part of the promotion instead of simply inviting them to a step and repeat like every other designer on earth.

It goes to show that maybe this generation of “Millennials” can actually teach advertisers how to market to their own parents vs. the old model of trying to sway the whim of whomever holds the checkbook / smart phone.  It definitely makes sense; tweens and teens are more tech savvy, more aware of their own culture and how it’s being to sold to them or their parents, and more brand conscious and aware of even the slightest new product development or aesthetic tweak.  Maybe the next generation of Madison Avenue execs will be recruited straight out of high school instead of interning with an MBA under their belts.

I want to be a baby…

posted July 10th, 2009 & filed under just because, marketing/advertising

Most random – I received the following package yesterday at the office. A pacifier with a note: I wish someone would burp me when I have gas. I went to the site I wanttobeababy.com hoping to find a clever marketing catch. Not exactly, the site features grown up sucking on pacifiers and acting like babies. After browsing through every page, I finally realized the main aim is to push the user to a maternity and kids wear collection online store. I am all about having fun in the web but the message wasn’t direct and I am sure they lost many potential customers whom just didn’t get the joke. Try again but they did get my attention.

photo

Body as billboard

posted February 20th, 2009 & filed under marketing/advertising

This summer, I developed a project in which 6 models were ready to get branded from head to toe, see here. So it was much to my surprise, when I read this articleabout a group of New Zealanders who shaved their heads to write on their head a New Zealand airline slogan. Maybe I should go to New Zealand re-pitch my concept. Ha!18adco-pic550